Privacy Policy

Effective Date: 1 August 2025

Last Updated: 1 August 2025

Welcome to Train.Coach, a platform owned and operated by OSO Dynamics LLC (“Train”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile app, and related services (the “Platform”).

By using Train.Coach, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide

  • Account Registration: Name, email, password, age, location.
  • Profile Information: Bio, sport preferences, profile image.
  • Payment Information: Billing details via third-party providers (e.g., Stripe).
  • Content Contributions: Comments, ratings, uploaded content (if you’re a creator).
  • Support Requests: Email address and message content.

b. Information We Collect Automatically

  • Usage Data: Pages visited, time spent, clicks, and interactions.
  • Device Data: IP address, browser type, device type, operating system.
  • Cookies and Similar Technologies: We use cookies to personalize your experience and analyze traffic.

2. How We Use Your Information

  • Provide and operate the Train.Coach platform.
  • Improve and personalize your experience.
  • Process transactions and creator payouts.
  • Communicate with you about your account or support requests.
  • Monitor platform usage, detect fraud, and enforce policies.
  • Send you updates, offers, and platform-related notifications (you can opt out anytime).

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Payment Processors: Such as Stripe or Paddle for handling transactions securely.
  • Service Providers: Hosting, analytics, email tools, and security partners.
  • Legal Authorities: If required by law or to enforce our Terms of Service.
  • Other Users: If you engage with content, comment publicly, or follow creators.

4. Third-Party Services

Some features (e.g., embedded videos, payment checkout) rely on third-party services. These third parties may collect information according to their own privacy policies.

5. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access or correct your personal data.
  • Delete your account and associated information.
  • Opt out of marketing communications.
  • Request a copy of your data (data portability).
  • File a complaint with a privacy authority (EU/EEA residents).

To exercise any of these rights, contact us at privacy@train.coach.

6. Data Retention

We retain your personal information for as long as necessary to provide services and fulfill our legal obligations. You may request deletion of your account at any time.

7. Children’s Privacy

Train.Coach is not intended for children under 13. We do not knowingly collect data from children without verifiable parental consent. If we learn we have collected data from a child under 13, we will delete it promptly.

8. Security

We take reasonable steps to protect your data, including encryption, access controls, and secure hosting. However, no system is 100% secure.

9. International Data Transfers

If you access the Platform outside the United States, your information may be transferred to and processed in the U.S. By using Train.Coach, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via the platform or email.

11. Contact Us

If you have any questions about this policy or your data, please visit our contact page.